All customer feedback, even concerns regarding our services, is valued at Floor Centre. We think that constructive feedback enables us to get better and give everyone a better experience. Here are the processes to take if you need to make a customer service complaint and how we manage them.
Customer Service Complaints at Floor Centre: Addressing Issues with Care
Addressing Customer Concerns
We are aware that problems could occur throughout the installation or purchase process. We are dedicated to understanding and fixing any problems, whether they are related to product defects, installation concerns, or shipping delays. We work for quick resolutions and give each issue the consideration it requires.
Prompt Response and Resolution
Our goal at Floorcentre.ae is to address issues as quickly as we can. Our staff looks over complaints as soon as they are filed to make sure we address them quickly. We want to do things right, whether it means delivering a replacement, setting up extra services, or taking care of any other issue.
Dedicated Support Team
Our customer support employees have received training on how to professionally and sensitively resolve issues. We make an effort to maintain open and honest communication while keeping you updated at every stage. We put your satisfaction first and do everything in our power to make sure you have a good time.
How to Make a Complaint
Take these easy actions if you have a complaint:
- Contact Customer Support:
To file a complaint, contact us by phone or email. - Provide Details:
Briefly describe your problem, using dates, order numbers, and any other important information. - Follow Up:
We’ll get back to you in 48 hours. Please follow up if you don’t hear from us.
Contact Information
- Email: info@floorcenter.ae
- Phone: +971-50-7168667
We at Floor Centre are dedicated to putting things right and making sure every client feels appreciated and understood.
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