At Floorcenter.ae, we work hard to give our clients in Dubai top-notch flooring goods and services. We are aware, though, that occasionally plans don’t work out and you might have to return an item.
Return Policy at Floorcentre.ae: Hassle-Free Returns for Your Peace of Mind
Conditions for Returns
Returns are accepted under the following guidelines:
- Product Defects: You have the right to a return or replacement if the product you receive is defective, damaged, or not what was advertised. If a product does not live up to the claimed quality standards, we accept full responsibility.
- Incorrect Orders: We will correct the error at no extra expense if the incorrect product is delivered, and we’ll set up a refund or replacement.
Unused and Unopened Products: As long as the item is unused and in its original packing, you can return it if you decide to change your mind after receiving your order. To be accepted as a refund, After delivery, replacements have to be completed within fourteen days.
Non-Returnable Items
Some items are not returnable, including:
- Customized Orders: Unless there is an error or defect on our end, items that have been individually cut or customized to your specifications, like carpets, cannot be returned.
- Clearance or Sale Items: Returns may not be accepted for items bought at a discount or during a sale with clearance items unless they are damaged.
Installed or Damaged Products: A product cannot be returned once it has been installed or used unless there is a noticeable defect or damage during delivery.
How to Get a Return Started
How to Get a Return Started
Use these simple instructions if you need to return an item:
Step 1: Contact Customer Support
For more information, contact our customer service department by phone at +971-50-7168667 or by email at info@floorcenter.ae. Give specifics about your order, the item you want to return, and the justification for doing so.
Step 2: Receive Return Authorization A Return Authorization (RA) number will be issued following a review of your request. Make careful to include this number in all letters and labels as it is required to process your return.
Step 3: Prepare the Product for Return Keep the item safely packed in the container it was originally packed in. Verify that all related materials are present, including any accessories or instructions. Send the products to the address our customer support team supplied, making sure to include the RA number.
Step 4: Receive a Refund or Replacement We will handle your refund or set up a replacement as soon as we get the returned item and inspect its condition. Within seven to ten business days, refunds will be returned. If a product needs to be replaced, we will send a new one as quickly as we can and at no additional cost.
Shipping Costs for Returns
- Defective or Incorrect Products: We will pay for return shipping if the return is because of an error or mistake on our end.
- Change of Mind: Customers are charged for the shipping charges required when returning an item because they changed their minds.
Customer Satisfaction Guarantee
Our goal at Floorcenter.ae is to make sure you’re satisfied. We want to provide an effortless return process and make every effort to address any problems you might have with your transaction. Our support staff members are on hand at all times to help you with the entire return process and respond to any inquiries you might have.
We think flooring purchases should be pleasurable. In the unlikely event that anything goes wrong, you can feel easy understanding that we are here to set things right thanks to our return policy.
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