We at Floorcenter.ae are dedicated to providing long-lasting, premium flooring solutions. We provide comprehensive product warranties to provide you comfort of mind with every transaction. Your investment is well-protected thanks to our warranties, which show our confidence in the durability, functionality, and workmanship of our flooring materials.
Warranties at FloorCenter.ae: Protecting Your Floor Purchase
Types of Warranties Offered
To accommodate various flooring types and provide our clients comfort of mind when making purchases, we provide several types of warranties. The primary warranty categories offered by us are as follows:
Manufacturer’s Warranty
A manufacturer’s guarantee covering material and workmanship defects comes with each one of our goods. These guarantees typically protect for five to twenty-five years, but the duration may differ based on the type of flooring.
Warranty for Use and Damage
Damage guarantees are included with several of our flooring selections, particularly vinyl and laminate. Whether in a home or business, this warranty ensures that your floor can endure the demands of everyday living by protecting ordinary scratches over time.
Installation Warranty
We are proud to offer expert installation services. Your flooring will be fitted to the finest requirements thanks to our installation warranty. We will fix any problems that result from incorrect installation at no additional expense. You can feel secure knowing that the installation will be perfect because this warranty usually lasts for a year.
What is Covered by the Warranty?
Our warranties protect your flooring investment by covering many different kinds of potential problems:
- Material Defects: Our warranty covers any issues with the production process that result in faulty boards, tiles, or planks.
- Premature Wear: So long as the item has been used normally, floors that show noticeable wear throughout the guarantee term may be repaired or replaced.
- Delamination or Warping: We shall accept responsibility and take care of the situation if your flooring develops structural problems like delamination or warping under typical use and circumstances.
What is Not Covered by the Warranty?
There are certain restrictions even though our warranties are extensive. Some conditions might not be covered, such as:
- Improper Maintenance: Damage brought on by disregarding the suggested maintenance and care guidelines is not covered.
- Accidental Damage: Accidental damage, such as scratches from pets, water damage from spills, or heavy furniture impact, is not covered by warranties.
- Normal Fading: Sunlight exposure over time can result in some natural discolouration, which is common and not covered by most warranties.
How to Make a Warranty Claim
Our goal at Floorenter.ae is to make the warranty claim procedure as simple as we can. This is how to submit a claim:
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- Contact Customer Service:
Contact us by phone at +971-50-7168667 or via email at info@floorcenter.ae if you encounter any flooring problems. Provide details of the issue, your order details, and proof of purchase. - Inspection and Assessment:
To assess the problem, we might need to see the flooring in person or take pictures of it. To find out whether the issue is covered under warranty, our staff will collaborate with the manufacturer. - Resolution:
Depending on the conditions of the warranty, we will set up an exchange, repair, or refund if the claim is acceptable.
- Contact Customer Service:
Ensuring the Longevity of Your Floors
Even while our guarantees provide great protection, maintaining your flooring properly is essential to extending its longevity. The calibre of our goods and services is what we at Floorcenter.ae guarantee. Our guarantees aim to give you peace of mind regarding your flooring investment by guaranteeing that any problems will be resolved quickly and that your floors will continue to be stunning and long-lasting.
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